Refund & Cancellation Policy
This page summarises Nirvasa’s published refund and cancellation process for StayManly customers. For an order placed with another seller, contact that seller about the policy applicable to your purchase.
Returns and replacements
Raise a return or replacement request within 72 business hours of delivery. For damaged, incorrect or incomplete orders, keep photographs of the product and packaging and contact customer care with your order details.
The team will arrange the applicable return or replacement process. The product’s condition and the reason for return are reviewed before a replacement or refund is approved.
Order cancellation
To request cancellation, use the cancellation option in your order account, if available, or contact customer care. Provide your order number and the phone number used for the purchase so the team can check the order status.
Refund processing
Nirvasa’s published policy states that refunds are initiated within 7 business days. Online-payment refunds are credited to the card used for payment; the policy lists a cheque in the customer’s name for cash-on-delivery refunds. Confirm the process applicable to your order with customer care.
Contact for an existing order
Nirvasa customer care: 0124-4811144. Keep your order details ready when requesting assistance.
Official policy
Review the official Nirvasa Refund & Cancellation Policy for the complete published policy and any updates. This summary does not create an additional refund guarantee or limit rights available under applicable law.